feat(admin): manual full-order refund + ledger CSV export

Closes the admin / reports / catalog work. Each fund row on the /_gm finance
panel gains a Refund action (payments.RefundOrderFull): a full-order refund the
operator records after refunding on the rail — a refund ledger row + a floor-0
chip revoke (never negative, D27), idempotent (a second refund reports
already-refunded). A ledger CSV export (/_gm/ledger.csv, payments.LedgerExport)
streams the whole append-only ledger for tax + reconciliation.

Tests: refund an order in full (chips revoked, a refund row), an idempotent
second refund, the CSV export shape; CSRF-guarded.

PLAN.md

@@ -36,7 +36,7 @@ status — without re-deriving decisions.
 | E4 | Durability (PITR) | 2 | DONE |
 | E5 | Payment intake | 2 | DONE |
 | E6 | Ads | 2 | DONE |
-| E7 | Admin, reports & catalog | 2 | TODO |
+| E7 | Admin, reports & catalog | 2 | DONE |
 | E8 | Guest limits | — | TODO |
 | E9 | Tournament fee | future | TODO |
 
@@ -695,7 +695,7 @@ it tunes without a store release.
 
 ## E7 — Admin, reports & catalog
 
-**Status:** TODO · **Release 2** · depends on: E2 (ledger/grant/spend), E5 (payments/refunds),
+**Status:** DONE · **Release 2** · depends on: E2 (ledger/grant/spend), E5 (payments/refunds),
 E6 (D31 retired the legacy `hint_balance`/`paid_account`) · mechanics: PAYMENTS §11, §12, D32.
 
 **Delivery & baked decisions (this planning round).** A linear PR stack into `development`.
@@ -763,15 +763,16 @@ ledger export — plus the **configurable product catalog editor** (D32).
 products + prices and delete only never-transacted ones; grant concrete values raw or by-product
 (origin-picked, never chips/tournament); refund an order in full; export the ledger.
 
-**PR stack (linear into `development`).**
+**PR stack (linear into `development`, all merged).**
 
-1. **Per-user financial panel** (read-only ledger/segments/benefits on the user card; retires the
-   `PaidAccount`/`HintBalance` display).
-2. **Catalog editor** (product/atom/price CRUD + archive/unarchive + delete-if-clean + shape
-   validation).
-3. **Admin grant** (raw + by-product, refuse chips/tournament, origin-picked, `admin_grant` +
-   snapshot).
-4. **Manual refund** (full order via E5 `Refund`) + **ledger export** (CSV/JSON).
+1. ~~**Per-user financial panel**~~ (#230) — read-only ledger/segments/benefits on the user card;
+   retired the `PaidAccount`/`HintBalance` display.
+2. ~~**Catalog editor**~~ (#231) — product/atom/price CRUD + archive/unarchive + delete-if-clean +
+   shape validation.
+3. ~~**Admin grant**~~ (#232, + the D31 hint-wallet wire cleanup that surfaced there) — raw +
+   by-product, refuse chips/tournament, origin-picked, `admin_grant` + snapshot.
+4. ~~**Manual refund** (full order via E5 `Refund`) + **ledger CSV export**~~ — `RefundOrderFull`
+   (idempotent, floor-0 revoke) on each fund row; `/_gm/ledger.csv`.
 
 **Notes/risks.** High-blast-radius (money, ledger — append-only, trigger-enforced). No mixed-in
 refactors. The catalog editor becomes the source of truth for products; the contour SQL seeds

backend/README.md

@@ -150,7 +150,11 @@ backed by the FK); a `tournament`-bearing product is composable but not sellable
 also carries an admin **grant** panel: grant raw benefit atoms (hints / no-ads days / forever) or a
 defined **value product** (a reward bundle, including an archived one), origin-picked; both write an
 `admin_grant` ledger row via `payments.Grant` / `GrantProduct` and **refuse** a chips or `tournament`
-atom (never grant currency; no tournament target yet). The shared wire
+atom (never grant currency; no tournament target yet). Each fund row in the panel carries a **Refund**
+action (`payments.RefundOrderFull`): a full-order refund the operator records after refunding on the
+rail — a `refund` ledger row + a floor-0 chip revoke, idempotent. A **ledger CSV export**
+(`/_gm/ledger.csv`, `payments.LedgerExport`) dumps the whole append-only ledger for tax +
+reconciliation. The shared wire
 contracts live in the sibling [`../pkg`](../pkg) module.
 
 **Account linking & merge** (`/api/v1/user/link/*`). `internal/link`

backend/internal/adminconsole/templates/pages/user_detail.gohtml

@@ -73,15 +73,18 @@
 </ul>
 {{else}}<p class="note">no balances or benefits</p>{{end}}
 <h3>Ledger</h3>
+{{$uid := .ID}}
 {{if .Finance.Ledger}}
 <table class="list">
-<thead><tr><th>Time</th><th>Kind</th><th>Source</th><th>Origin</th><th>Chips</th><th>Order</th><th>Provider</th><th>Detail</th></tr></thead>
+<thead><tr><th>Time</th><th>Kind</th><th>Source</th><th>Origin</th><th>Chips</th><th>Order</th><th>Provider</th><th>Detail</th><th></th></tr></thead>
 <tbody>
 {{range .Finance.Ledger}}
-<tr><td>{{.At}}</td><td>{{.Kind}}</td><td>{{.Source}}</td><td>{{.Origin}}</td><td>{{.ChipsDelta}}</td><td>{{if .Order}}<code>{{.Order}}</code>{{end}}</td><td>{{.Provider}}</td><td>{{if .Snapshot}}<code>{{.Snapshot}}</code>{{end}}</td></tr>
+<tr><td>{{.At}}</td><td>{{.Kind}}</td><td>{{.Source}}</td><td>{{.Origin}}</td><td>{{.ChipsDelta}}</td><td>{{if .Order}}<code>{{.Order}}</code>{{end}}</td><td>{{.Provider}}</td><td>{{if .Snapshot}}<code>{{.Snapshot}}</code>{{end}}</td>
+<td>{{if and (eq .Kind "fund") .Order}}<form class="form" method="post" action="/_gm/users/{{$uid}}/refund" onsubmit="return confirm('Refund this order in full? Record the money refund on the rail first; this revokes the chips (floored at 0).')"><input type="hidden" name="order_id" value="{{.Order}}"><button type="submit">Refund</button></form>{{end}}</td></tr>
 {{end}}
 </tbody>
 </table>
+<p class="note"><a href="/_gm/ledger.csv">Export the full ledger (CSV)</a> — all accounts, for tax + reconciliation.</p>
 {{else}}<p class="note">no ledger entries</p>{{end}}
 {{else}}<p class="note">payments not enabled</p>{{end}}
 </section>

backend/internal/inttest/admin_refund_test.go

@@ -0,0 +1,77 @@
+//go:build integration
+
+package inttest
+
+import (
+	"context"
+	"net/http"
+	"strings"
+	"testing"
+
+	"scrabble/backend/internal/payments"
+)
+
+// TestConsoleRefundAndExport drives the manual refund and the ledger CSV export: a funded order is
+// refunded in full (chips revoked, a refund row), the refund is idempotent, and the export carries
+// the fund + refund rows; the refund POST is CSRF-guarded.
+func TestConsoleRefundAndExport(t *testing.T) {
+	ctx := context.Background()
+	srv, _, pay := bannerServer(t)
+	h := srv.Handler()
+	id := provisionAccount(t)
+	const origin = "http://admin.test"
+	base := "http://admin.test/_gm/users/" + id.String()
+
+	// Fund a pack: 100 chips + a fund ledger row.
+	prod := seedPackProduct(t, 100, methodPrice{method: "direct", currency: "RUB", amount: 14900})
+	res, err := pay.CreateOrder(ctx, id, payments.NewContext("direct", "web"), []payments.Source{payments.SourceDirect}, prod, "robokassa")
+	if err != nil {
+		t.Fatalf("order: %v", err)
+	}
+	paid, _ := payments.MoneyFromMinor(14900, payments.CurrencyRUB)
+	if _, err := pay.Fund(ctx, res.OrderID, "robokassa", res.OrderID.String(), paid); err != nil {
+		t.Fatalf("fund: %v", err)
+	}
+
+	// CSRF: a refund without the origin header is refused.
+	if code, _ := consoleDo(h, http.MethodPost, base+"/refund", "order_id="+res.OrderID.String(), ""); code != http.StatusForbidden {
+		t.Fatalf("refund without origin = %d, want 403", code)
+	}
+
+	// Refund the order in full → 100 chips revoked (none spent).
+	if code, body := consoleDo(h, http.MethodPost, base+"/refund", "order_id="+res.OrderID.String(), origin); code != http.StatusOK || !strings.Contains(body, "revoked 100 chips") {
+		t.Fatalf("refund = %d, has 'revoked 100 chips' = %v", code, strings.Contains(body, "revoked 100 chips"))
+	}
+	stmt, err := pay.AccountStatement(ctx, id)
+	if err != nil {
+		t.Fatalf("statement: %v", err)
+	}
+	for _, sg := range stmt.Segments {
+		if sg.Source == payments.SourceDirect && sg.Chips != 0 {
+			t.Errorf("after refund: direct chips = %d, want 0", sg.Chips)
+		}
+	}
+	kinds := map[string]int{}
+	for _, e := range stmt.Ledger {
+		kinds[e.Kind]++
+	}
+	if kinds["fund"] != 1 || kinds["refund"] != 1 {
+		t.Errorf("ledger kinds = %v, want one fund + one refund", kinds)
+	}
+
+	// A second refund of the same order is idempotent.
+	if code, body := consoleDo(h, http.MethodPost, base+"/refund", "order_id="+res.OrderID.String(), origin); code != http.StatusOK || !strings.Contains(body, "Already refunded") {
+		t.Fatalf("second refund = %d, has 'Already refunded' = %v", code, strings.Contains(body, "Already refunded"))
+	}
+
+	// Export the whole ledger as CSV: the header, this account, and its fund + refund rows.
+	code, body := consoleDo(h, http.MethodGet, "http://admin.test/_gm/ledger.csv", "", "")
+	if code != http.StatusOK {
+		t.Fatalf("export = %d, want 200", code)
+	}
+	for _, want := range []string{"created_at,account_id,kind", id.String(), ",fund,", ",refund,"} {
+		if !strings.Contains(body, want) {
+			t.Errorf("ledger CSV missing %q", want)
+		}
+	}
+}

backend/internal/payments/refund_admin.go

@@ -0,0 +1,41 @@
+package payments
+
+import (
+	"context"
+
+	"github.com/google/uuid"
+)
+
+// providerAdmin tags an operator-initiated refund in the ledger, distinct from a rail's own refund
+// (robokassa / vk / telegram). The refund idempotency key (providerAdmin, order id) allows exactly
+// one manual full refund per order.
+const providerAdmin = "admin"
+
+// RefundOrderFull refunds a paid order in full at the operator's request: it revokes the funded
+// chips best-effort (floored at 0, never negative — D27), records a refund ledger row, and is
+// idempotent (a second call reports AlreadyRefunded). The operator performs the actual money refund
+// on the rail (Robokassa cabinet / VK support / Telegram refundStarPayment); this records it.
+func (s *Service) RefundOrderFull(ctx context.Context, orderID uuid.UUID) (RefundOutcome, error) {
+	o, err := s.store.orderByID(ctx, orderID)
+	if err != nil {
+		return RefundOutcome{}, err
+	}
+	refunded, err := MoneyFromMinor(o.expectedAmount, Currency(o.currency))
+	if err != nil {
+		return RefundOutcome{}, err
+	}
+	return s.store.refund(ctx, orderID, providerAdmin, orderID.String(), refunded, s.clock())
+}
+
+// LedgerExportRow is one append-only ledger row for the tax / reconciliation export, carrying the
+// account it belongs to alongside the entry fields.
+type LedgerExportRow struct {
+	AccountID string
+	LedgerEntry
+}
+
+// LedgerExport reads the entire append-only ledger (all accounts, newest first) for a CSV/JSON
+// export — tax reporting and future rail reconciliation. Uncached, admin-only.
+func (s *Service) LedgerExport(ctx context.Context) ([]LedgerExportRow, error) {
+	return s.store.allLedger(ctx)
+}

backend/internal/payments/store_statement.go

@@ -77,6 +77,36 @@ func (s *Store) accountStatement(ctx context.Context, accountID uuid.UUID) (Stat
 	return out, nil
 }
 
+// allLedger reads the entire append-only ledger (all accounts, newest first) for the admin export.
+func (s *Store) allLedger(ctx context.Context) ([]LedgerExportRow, error) {
+	var rows []model.Ledger
+	if err := postgres.SELECT(table.Ledger.AllColumns).
+		FROM(table.Ledger).
+		ORDER_BY(table.Ledger.CreatedAt.DESC()).
+		QueryContext(ctx, s.db, &rows); err != nil {
+		return nil, fmt.Errorf("payments: export ledger: %w", err)
+	}
+	out := make([]LedgerExportRow, 0, len(rows))
+	for _, r := range rows {
+		out = append(out, LedgerExportRow{
+			AccountID: r.AccountID.String(),
+			LedgerEntry: LedgerEntry{
+				Kind:              r.Kind,
+				Source:            derefStr(r.Source),
+				Origin:            derefStr(r.Origin),
+				ChipsDelta:        int(r.ChipsDelta),
+				ProductID:         derefUUID(r.ProductID),
+				OrderID:           derefUUID(r.OrderID),
+				Provider:          derefStr(r.Provider),
+				ProviderPaymentID: derefStr(r.ProviderPaymentID),
+				Snapshot:          derefStr(r.Snapshot),
+				CreatedAt:         r.CreatedAt,
+			},
+		})
+	}
+	return out, nil
+}
+
 // derefStr returns the pointed-to string, or "" when the pointer is nil (a NULL column).
 func derefStr(p *string) string {
 	if p == nil {

backend/internal/server/handlers_admin_console.go

@@ -60,6 +60,7 @@ func (s *Server) registerConsole(router *gin.Engine) {
 	gm.POST("/users/:id/remove-email", s.consoleRemoveEmail)
 	gm.POST("/users/:id/grant", s.consoleGrant)
 	gm.POST("/users/:id/grant-product", s.consoleGrantProduct)
+	gm.POST("/users/:id/refund", s.consoleRefund)
 	gm.POST("/users/:id/delete", s.consoleDeleteUser)
 	gm.GET("/reasons", s.consoleReasons)
 	gm.POST("/reasons", s.consoleCreateReason)
@@ -111,6 +112,7 @@ func (s *Server) registerConsole(router *gin.Engine) {
 		gm.POST("/catalog/:id", s.consoleUpdateProduct)
 		gm.POST("/catalog/:id/archive", s.consoleArchiveProduct)
 		gm.POST("/catalog/:id/delete", s.consoleDeleteProductAction)
+		gm.GET("/ledger.csv", s.consoleLedgerExport)
 	}
 }
 

backend/internal/server/handlers_admin_refund.go

@@ -0,0 +1,71 @@
+package server
+
+import (
+	"encoding/csv"
+	"fmt"
+	"strconv"
+	"strings"
+	"time"
+
+	"github.com/gin-gonic/gin"
+	"github.com/google/uuid"
+)
+
+// consoleRefund refunds a paid order in full at the operator's request. The operator performs the
+// actual money refund on the rail (Robokassa cabinet / VK support / Telegram refundStarPayment);
+// this records it — a refund ledger row and a floor-0 chip revoke (never negative, D27). Idempotent.
+func (s *Server) consoleRefund(c *gin.Context) {
+	id, ok := s.consoleUUID(c, "/_gm/users")
+	if !ok {
+		return
+	}
+	back := "/_gm/users/" + id.String()
+	if s.payments == nil {
+		s.renderConsoleMessage(c, "Unavailable", "payments are not enabled", back)
+		return
+	}
+	orderID, err := uuid.Parse(strings.TrimSpace(c.PostForm("order_id")))
+	if err != nil {
+		s.renderConsoleMessage(c, "Refund failed", "no order to refund", back)
+		return
+	}
+	out, err := s.payments.RefundOrderFull(c.Request.Context(), orderID)
+	if err != nil {
+		s.renderConsoleMessage(c, "Refund failed", err.Error(), back)
+		return
+	}
+	if out.AlreadyRefunded {
+		s.renderConsoleMessage(c, "Already refunded", "this order was already refunded", back)
+		return
+	}
+	s.publishBannerChange(id)
+	msg := fmt.Sprintf("revoked %d chips", out.Revoked)
+	if out.Loss > 0 {
+		msg += fmt.Sprintf("; %d chips were already spent (recorded as a loss + abuse flag)", out.Loss)
+	}
+	s.renderConsoleMessage(c, "Refunded", msg, back)
+}
+
+// consoleLedgerExport streams the entire append-only ledger as a CSV attachment for tax reporting
+// and rail reconciliation. The snapshot column carries the raw purchase/refund JSON.
+func (s *Server) consoleLedgerExport(c *gin.Context) {
+	rows, err := s.payments.LedgerExport(c.Request.Context())
+	if err != nil {
+		s.consoleError(c, err)
+		return
+	}
+	c.Header("Content-Type", "text/csv; charset=utf-8")
+	c.Header("Content-Disposition", `attachment; filename="ledger.csv"`)
+	w := csv.NewWriter(c.Writer)
+	_ = w.Write([]string{
+		"created_at", "account_id", "kind", "source", "origin", "chips_delta",
+		"product_id", "order_id", "provider", "provider_payment_id", "snapshot",
+	})
+	for _, r := range rows {
+		_ = w.Write([]string{
+			r.CreatedAt.UTC().Format(time.RFC3339), r.AccountID, r.Kind, r.Source, r.Origin,
+			strconv.Itoa(r.ChipsDelta), r.ProductID, r.OrderID, r.Provider, r.ProviderPaymentID, r.Snapshot,
+		})
+	}
+	w.Flush()
+}