feat(telegram): add /support command with support-desk info reply

Intercept /support in the main bot with a dedicated handler (registered
like /start), replying with a fixed support-desk info message: the
operators' working hours and what to include (a description and, when
possible, screenshots). The reply is Russian or English by the sender's
reported Telegram language, and the command is listed in the bot's
command menu (localized).

Being a dedicated handler, it intercepts /support before the support
relay, so the command line itself is not forwarded into an operator
topic while the user's following description still is.

Update the telegram README and FUNCTIONAL.md (+ _ru mirror).

platform/telegram/internal/bot/bot.go

@@ -1,6 +1,7 @@
 // Package bot wraps the Telegram Bot API client (github.com/go-telegram/bot): it
 // runs the long-poll update loop — replying to /start (with an optional deep-link
-// payload) and any other message with a Mini App launch button — and sends the
+// payload), to /support with the support-desk info message, and to any other message
+// with a Mini App launch button — and sends the
 // notification and admin messages the connector requests. The bot token lives only
 // in this process.
 package bot
@@ -136,6 +137,7 @@ func New(cfg Config, log *zap.Logger) (*Bot, error) {
 	opts := []tgbot.Option{
 		tgbot.WithDefaultHandler(t.handleUpdate),
 		tgbot.WithMessageTextHandler("/start", tgbot.MatchTypePrefix, t.handleStart),
+		tgbot.WithMessageTextHandler("/support", tgbot.MatchTypePrefix, t.handleSupport),
 	}
 	if t.supportEnabled() {
 		t.supportLocks = newKeyedMutex()
@@ -186,11 +188,26 @@ func New(cfg Config, log *zap.Logger) (*Bot, error) {
 // Run sets the bot commands and the Mini App menu button, then blocks on the
 // long-poll update loop until ctx is cancelled.
 func (t *Bot) Run(ctx context.Context) {
+	// Command menu: the default (fallback) list is English; a Russian-scoped list
+	// localises the labels for ru clients. A language scope replaces the whole list, so
+	// it repeats /start with its own Russian label.
 	if _, err := t.api.SetMyCommands(ctx, &tgbot.SetMyCommandsParams{
-		Commands: []models.BotCommand{{Command: "start", Description: "Open Scrabble"}},
+		Commands: []models.BotCommand{
+			{Command: "start", Description: "Play Scrabble"},
+			{Command: "support", Description: "Contact the administration"},
+		},
 	}); err != nil {
 		t.log.Warn("set commands failed", zap.Error(err))
 	}
+	if _, err := t.api.SetMyCommands(ctx, &tgbot.SetMyCommandsParams{
+		LanguageCode: "ru",
+		Commands: []models.BotCommand{
+			{Command: "start", Description: "Играть в «Эрудита»"},
+			{Command: "support", Description: "Связаться с администрацией"},
+		},
+	}); err != nil {
+		t.log.Warn("set ru commands failed", zap.Error(err))
+	}
 	if _, err := t.api.SetChatMenuButton(ctx, &tgbot.SetChatMenuButtonParams{
 		MenuButton: models.MenuButtonWebApp{
 			Type:   models.MenuButtonTypeWebApp,

platform/telegram/internal/bot/supportreply.go

@@ -0,0 +1,63 @@
+package bot
+
+import (
+	"context"
+	"strings"
+
+	tgbot "github.com/go-telegram/bot"
+	"github.com/go-telegram/bot/models"
+	"go.uber.org/zap"
+)
+
+// The /support command replies with a fixed support-desk info message — the operators'
+// working hours and what to include (a description and, when possible, screenshots). It
+// is a dedicated command handler (registered like /start), so it intercepts "/support"
+// before the support relay: the command line itself is not forwarded into an operator
+// topic, while the user's following description still is.
+
+// handleSupport replies to /support with the localized support-desk info message. Like
+// handleStart it answers only in a private chat — in the moderated group the bot never
+// chats — and it sends a plain text message with no launch button.
+func (t *Bot) handleSupport(ctx context.Context, api *tgbot.Bot, update *models.Update) {
+	if update.Message == nil {
+		return
+	}
+	if update.Message.Chat.Type != models.ChatTypePrivate {
+		return
+	}
+	// The sender's Telegram language rides on the message itself (Message.from.language_code);
+	// fall back to English when it is absent, matching startText.
+	lang := ""
+	if update.Message.From != nil {
+		lang = update.Message.From.LanguageCode
+	}
+	if _, err := api.SendMessage(ctx, &tgbot.SendMessageParams{
+		ChatID: update.Message.Chat.ID,
+		Text:   supportText(lang),
+	}); err != nil {
+		t.log.Warn("reply to support failed", zap.Error(err))
+	}
+}
+
+// supportText returns the localized /support reply. Russian is used when lang (the IETF
+// language tag the Telegram client reports on the message's sender) starts with "ru",
+// English otherwise and when it is absent — mirroring startText's language choice.
+func supportText(lang string) string {
+	if strings.HasPrefix(strings.ToLower(lang), "ru") {
+		return ruSupport
+	}
+	return enSupport
+}
+
+// ruSupport and enSupport are the Russian and English /support replies; the English one
+// is the fallback for any non-Russian or missing sender language.
+const (
+	ruSupport = "Поддержка «Эрудита» на связи с 08:00 до 18:00 (по времени UTC). " +
+		"Если Вы столкнулись с проблемой, подробно опишите её и добавьте, по возможности, скриншоты. " +
+		"Также будем рады выслушать Ваши пожелания и предложения по функционалу игры. " +
+		"Ответим в самое ближайшее время."
+	enSupport = "“Erudite” support is available from 08:00 to 18:00 (UTC). " +
+		"If you have run into a problem, please describe it in detail and attach screenshots if you can. " +
+		"We would also be glad to hear your wishes and suggestions about the game's features. " +
+		"We will reply as soon as possible."
+)

platform/telegram/internal/bot/supportreply_test.go

@@ -0,0 +1,51 @@
+package bot
+
+import (
+	"context"
+	"strings"
+	"testing"
+
+	"github.com/go-telegram/bot/models"
+)
+
+func TestHandleSupportRepliesPrivateOnly(t *testing.T) {
+	t.Run("english by default", func(t *testing.T) {
+		api := &fakeBotAPI{}
+		b := newTestBot(t, api)
+		b.handleSupport(context.Background(), b.api, &models.Update{Message: &models.Message{
+			Chat: models.Chat{ID: 42, Type: models.ChatTypePrivate}, Text: "/support",
+		}})
+		if api.chatID != "42" {
+			t.Errorf("chat_id = %q, want 42", api.chatID)
+		}
+		// No reported language -> English support reply.
+		if !strings.Contains(api.text, "support is available") {
+			t.Errorf("text = %q, want the English support reply", api.text)
+		}
+		// A plain info message carries no launch button.
+		if api.replyMarkup != "" {
+			t.Errorf("reply_markup = %q, want none", api.replyMarkup)
+		}
+	})
+	t.Run("russian for a ru sender", func(t *testing.T) {
+		api := &fakeBotAPI{}
+		b := newTestBot(t, api)
+		b.handleSupport(context.Background(), b.api, &models.Update{Message: &models.Message{
+			Chat: models.Chat{ID: 42, Type: models.ChatTypePrivate}, Text: "/support",
+			From: &models.User{ID: 7, LanguageCode: "ru"},
+		}})
+		if !strings.Contains(api.text, "Поддержка «Эрудита»") {
+			t.Errorf("text = %q, want the Russian support reply", api.text)
+		}
+	})
+	t.Run("group ignored", func(t *testing.T) {
+		api := &fakeBotAPI{}
+		b := newTestBot(t, api)
+		b.handleSupport(context.Background(), b.api, &models.Update{Message: &models.Message{
+			Chat: models.Chat{ID: -100, Type: models.ChatTypeSupergroup}, Text: "/support",
+		}})
+		if api.chatID != "" {
+			t.Errorf("group /support got a reply (chat=%q); the bot never chats in the group", api.chatID)
+		}
+	})
+}