Merge pull request 'feat(telegram): add /support command with support-desk info reply' (#251) from feature/telegram-support-command into development

2026-07-13 07:32:59 +00:00
parent 11f89f6477 e0360c98e2
commit 93ccc8c449
6 changed files with 155 additions and 11 deletions
@@ -430,9 +430,11 @@ unanswered reply. Guests cannot send feedback (the entry is hidden). A player th
 barred from feedback (a role, not a full account block) sees the send control disabled.

 ### Telegram support chat
-A user can also reach the operators straight from the Telegram bot: anything they send the bot
-other than `/start` — text, a photo, a voice message, a file — is forwarded into the operators'
-private support group, grouped into a per-user thread. The user sees no automatic reply; an
+A user can also reach the operators straight from the Telegram bot. The `/support` command replies
+with the support desk's working hours and what to include (a description and, when possible,
+screenshots). Anything else they send the bot other than `/start` — text, a photo, a voice message,
+a file — is forwarded into the operators' private support group, grouped into a per-user thread. The
+user sees no automatic reply to a forwarded message; an
 operator answers from that thread and the bot delivers the answer back as an ordinary bot message,
 so to the user it is a quiet one-to-one conversation. Operators can block a user (the bot then
 silently ignores their messages) or clear a thread's messages. This is independent of the in-app